Legal

Privacy Policy

Last updated: October 14, 2026

Rukn Al-Watad (ركن الوتد, "we", "us") is a software and automation studio based in Baghdad, Iraq. This policy explains what personal data we collect, how we use it, who we share it with, and how you can have it deleted. It covers this website and the software services we provide to our clients, including our Facebook Page comment management service.

1. Data from this website

When you send us a request through the contact form, we receive your name, your email or WhatsApp number, the project type and budget you select, and your project brief. We use this only to reply to you and discuss your project. The form is delivered to us through our own automation server. We do not use it for advertising and we do not sell it.

2. Facebook Page comment management

Our clients are businesses that use our dashboard to manage comments on their own Facebook Pages. A client connects their Page by logging in with Facebook and granting permission. Only the client's Page admins can see the data in their dashboard.

What we receive from Facebook

• The connecting admin's Facebook name, user ID and email address.
• The name, ID, category and picture of each Page the admin chooses to connect, and an access token for that Page.
• Posts published on those Pages.
• Comments and replies people leave on those posts, including the commenter's name and Facebook ID as provided by Facebook, the comment text and its date.

How we use it

• To show the client all comments and replies on their Pages in one place, as soon as they are posted.
• To sort each comment by type (question, purchase request, complaint, praise, suggestion or other) and by tone (positive, negative or neutral), so the client can find what needs attention.
• To let the client reply to, hide or delete comments on their own Pages from the dashboard.

We use this data only to provide this service to the client who connected the Page. We do not sell it, use it for advertising, or combine it with other data.

AI service provider

To sort comments, we send the comment text to our AI service provider, OpenAI, together with short context: up to 500 characters of the post it was written on and, for replies, of the comment being replied to. We never send any commenter's name or Facebook ID. OpenAI processes this text only on our behalf to return the category and tone, and under its API terms does not use it to train its models. Apart from this, we do not share Facebook data with anyone.

3. How we protect data

Data is stored on our own servers. Access tokens are stored encrypted, and the dashboard is available only to signed-in users. Connections to our services are encrypted with HTTPS.

4. How long we keep data

We keep Facebook data until the client removes our app from their Facebook account or asks us to delete it. Contact form requests are kept for as long as needed to handle the enquiry and any project that follows.

5. Deleting your data

You can ask us to delete your data at any time in either of these ways:

• From Facebook: go to Facebook Settings → Apps and Websites, find our app and choose Remove. Facebook notifies us automatically and we delete the data we received through your account and its Pages.
• By email: write to [email protected] with the subject "Data deletion request" and the name of your Facebook account or Page. We will delete the data and confirm within 30 days.

If you commented on a Page that uses our service and want your comments removed from our systems, email us with a link to the comment or the Page name.

6. Your rights

You can ask us what personal data we hold about you, ask us to correct it, or ask us to delete it, by emailing [email protected].

7. Changes to this policy

If we change this policy, we will update the date at the top of this page.

8. Contact

Rukn Al-Watad
Baghdad, Iraq
[email protected]